Returns & Exchanges
At CACHIA SHOP, we want you to love your new fashion finds, which is why we offer a 30-day return policy for all unworn and unwashed items with original tags attached. If your purchase isn't quite right, follow our simple four-step process to initiate a return or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Securely place your items in the original packaging, ensuring all labels and tags remain intact to qualify for a full refund.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing